Delete your account

App: TseGo — Go, The Board Game · Website: tsego.com

This page explains how to delete your TseGo account and the data associated with it. An account exists only if you chose to sign in — you can play against the AI, solve puzzles and use the tutorial without one.

Option 1 — delete it yourself, instantly (recommended)

Open the TseGo app and make sure you are signed in.
Open your profile (avatar in the top bar).
Tap Delete account (next to “Sign out”).
Confirm. Your account and all data listed below are erased immediately and permanently.

Option 2 — request deletion by email

If you can no longer sign in (for example you lost access to your Google, Apple or phone number):

Email hello@tsego.com with the subject Delete my account.
Include the sign-in method and identifier you used (Google/Apple email, or phone number) and your in-game nickname, so we can verify the request.
We verify and delete the account within 30 days, then confirm by email.

What is deleted

Your account record — sign-in identity (Google, Apple or phone number), display name, avatar and country.
Your ratings and statistics, including weekly-league standings.
Your games and every move in them.
Your friends, friend requests and challenges.
Your private messages and in-game chat.
Your push-notification tokens.

This is irreversible — nothing on our servers survives the deletion, and the account cannot be restored.

What is kept

On-device data — settings, offline progress and downloaded AI models stay on your phone only; they are never sent to us. They are removed when you uninstall the app or clear its storage.
Purchase records — if you bought a subscription, the payment record is held by Google Play, not by us. Manage or cancel it in Google Play → Subscriptions.

Retention

In-app deletion is immediate. Email requests are completed within 30 days of verification. We keep no copy beyond that period.

Questions? Write to hello@tsego.com. See also our Privacy Policy.